Gaia Holistic Therapies Working with the whole person


GDPR is brining in new legal protections for personal information from May 2018. This tells you what personal information I gather via my website, and why and what your rights are. this is for

Gaia Holistic Therapies - Data Controller Sheila Lindop
Contact 01252 515814 or 07810 634712. Email

The purpose of processing Client Data

In order to give professional Reflexology and Bodytalk (or any other therapies I offer), I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and well being I will offer you. I take basic contact details and information via my website to allow me to contact you and handle bookings. More detailed information is taken at our first appointment.

Lawful Basis for holding and using Client information

As a full member of the Association of Reflexologists, I abide by the AOR Code of Practice and Ethics. The lawful basis under which I hold and use your information is

(a) my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice
(b) my requirement to hold your information for the following legal reasons
1, Claims occurring insurance
2. Law regarding children's records.

As I hold special category data (i.e. health related information), the Addditional Condition under which I hold and use this information is, for me to fulfil my role as a health care practitioner bound under the AOR Confidentiality as defined in the AOR Code of Practice and Ethics. This principle underpins all other therapies I offer.

What information I hold and what I do with it

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details
Medical history and other health-related information (which I will take from you at first consultation and update as necessary
Treatment details and related notes (which I will take after each consultation).
I will not share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit consent.

How long I retain your information for

I will keep your information for the following periods

Claims occurring insurance (records to be kept for 7 years after last treatment)
Law regarding children's records

Your data will not be transferred outside the EU without your consent.

Protecting your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to
appointment times
Reflexology (or other therapies I offer) information or information related to your health.

Your rights

GDPR gives you the following rights

The right to be informed - to know how your information will be held and used (this notice)
The right of access - To see your therapists's records of your personal information, so you know what is held about you and can verify it
The right to rectification - To tell your therapist to makes changes to your personal information if it is incorrect or incomplete
The right to erasure (also called the right to be forgotten) - for you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data - you have the right to request limites on how your therapist uses your personal information
The right to data portability - under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems
The right to object - to be able to tell your therapist you don't want them to use certain parts of your information, or only use it for certain purposes.
Rights in relation to automated decision making and profiling
The right to lodge a complaint with the Information Commissioner's office - to be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stores when they don't need to be.

Full details of your rights can be found at

if you wish to exercise any of these rights, please contact me using the details at the beginning of this privacy notice.

If you are dissatisfied with the response you can complain to the Information Commissioners's office,

Therapists Rights

Please note

If you don't agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapists has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems as long as your details are protected from being seen by others without your permission.

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